Commonly Asked Questions

The Info You’re After

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below on our handmade products If you can’t find the answer to your question here, get in touch with us.

What are the payment options?

Payment is via Stripe or Paypal. Both are secure payment facilities.

What is your return policy?

Thanks for buying from Tree Bee Apothecary. 
In order to return or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unused, undamaged and able to be resold. 
We do not accept returns on perishable items, intimates, gift cards, custom items or digital products
After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition. 
Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.

Do you offer gift cards?

We don't offer gift cards at the moment